What delivery services do you use?
All orders are sent via Royal Mail.
'Standard delivery' means Royal Mail second class. The expected delivery timescale for this is 2–3 working days.
'Express delivery' means Royal Mail first class. This is expected to arrive in 1–2 working days.
Just to make you aware, Royal Mail do not provide any guarantees around these services, and during busy periods (such as around Christmas), or at times when they are suffering staff shortages (as has been the case recently due to Covid), deliveries may take a little longer.
Also, these are not tracked services. We are given a reference number as proof of postage, and this can be put into the Royal Mail website to offer an indication of whether they have delivered it or not, but it is not a full tracking service so we don't automatically provide you with this reference. Please see below if you have particular requirements.
When will my order be dispatched?
Orders placed before midday on weekdays (other than bank holidays), or before 10am on Saturdays, will be dispatched on the same day.
Orders received after that will be dispatched the next working day.
If, for any reason, this will not be possible, this will be clearly shown in a banner message at the top of the site.
You will notified by email when your order has been dispatched.
Do you offer free delivery?
Yes. Paint shop orders totalling over £75 (after any discounts have been applied) qualify for free standard delivery. Use code FREE75 at checkout (please note that this cannot be combined with other discount codes).
This will be by Royal Mail second class, as described above.
What if I have special requirements?
If you need your order more quickly, or have any other special requirements, please do let me know. For example, you may have missed the cutoff for same-day dispatch, or you may want your order to be tracked, or signed for, or to be guaranteed next day.
The best thing is to telephone me. The number is at the bottom of the page. If I am unable to take the call, please leave a message and I will call you back as soon as I can.
If I can help, I will!
How are orders packaged?
Small, non-fragile items such as roller sleeves or paintbrushes are generally sent in padded envelopes.
Other items are carefully packed in sturdy cardboard boxes and clearly marked as fragile.
We take great pride in the quality of our packing, and so far (touch wood!) we have had no instances where orders have suffered damage in transit.
The packing chips that we use are biodegradable and can be composted (in fact, they dissolve in water).
Paint and other liquids have to be adequately protected while in transit. This is a requirement of Royal Mail. As such, they have to be wrapped to be leak-proof, and at the moment that means clingfilm and plastic bags.
We are always trying to make our packaging more environmentally friendly, subject to meeting Royal Mail requirements. Please do your bit by recycling as much as you can.